405 Heron Drive Suite 200
Swedesboro, NJ 08085
Ph 800.331.8272
www.wedgewoodpharmacy.com

FAQs for Veterinarians

  • Place office orders and manage your account 24/7.
  • Place orders by fax 24/7 at 800-589-4250. If we have your e-mail address, we'll confirm your fax order by e-mail within 15 minutes of processing your order.
  • Place orders by telephone. Call 877-357-6613 and speak with our Customer Care Specialists.
We accept MasterCard, Visa, Discover and American Express. We also accept checks in advance of shipment.
Our team of Customer Care Specialists and Pharmacists are available Monday through Friday from 8:00 a.m. to 11:00 p.m., and Saturday from 9:00 a.m. to 5:00 p.m., Eastern Time at 877-357-6613. Feel free to also utilize our Chat feature to speak with a Customer Care Specialist during these hours!
Your clients can call us at 800.331.8272 to speak with a Customer Care Representative.
Yes. We ship to all military bases, 47 of the contiguous states, Alaska, Hawaii, Canada, Puerto Rico, and the Virgin Islands. (At this time we are only able to ship "preps listed here" to the state of NC for office use only)
Login to search our formulary and compare most cost-effective dosage forms, order and manage your account 24/7.
Yes. If your state's Board of Pharmacy regulations allows it, we will ship compounded prescription medications to you for office use.
Yes! You can also choose whether to bill the order to your clinic or have us contact the client for payment.
If you forgot your password you can reset it here. If you cannot remember your username our Customer Care Specialists would be happy to help you either by using our Chat feature or contacting the Call Center.
No. Accounts are seperated by the doctor's state license number and therefore one would need to be created for each prescriber in your practice.
Invoices can be viewed on your account by navigating to “My Account” at the top of the homescreen and then choosing “View & Pay Invoices”. Be advised that the order history will only show orders placed under the individual doctor on the account.  
Standard shipping typically takes 3-5 business days in transit via UPS or USPS (U.S.Mail). You may choose to upgrade your shipping method to two-business day or one-business day for an additional charge. Please note UPS cannot deliver to post-office boxes and all orders containing controlled substances will require an adult signature on delivery.
 
If we have your e-mail address on file, you will receive an e-mail that contains your shipment information and shipment tracking number. You can also call your customer care specialist at 877-357-6613 for assistance.
 
Compounded preparations that require refrigeration are shipped in a STYROFOAM™ chest with a WarmMark tag and freezer brick that has a two-day life. Refrigerated medications are shipped Monday-Wednesday with two-business day shipping, or Monday-Thursday with one-business day shipping.
 
WarmMark tags provide an alert of exposure to unacceptable temperatures for packages shipped refrigerated. Instructions on how to read the WarmMark indicator tag will also be included with all refrigerated shipments. If there is a concern regarding the status or safety of an order due to exposure to high temperatures, please call us at 877-357-6613.
 
The processing time may vary for each medication in your order. Once each medication is complete we will ship it right away to prevent a delay in your client's treatment. This may result in separate packages but you will only be charged for shipping one time.
When sending in a prescription by mail or fax please ensure Rx includes the following:
 
A Fax header that includes the clinic’s name/abbreviations and Fax number
  • Practice name
  • Prescribing Dr’s name printed and signed
  • Date
  • Fax number for the office
  • Practice phone number
  • Clients first and last name
  • Clients address and phone number
  • Patient’s name
  • Patient’s species
  • Patient’s DOB
  • Patient’s sex
  • Patient’s weight
  • List of medications the patient is taking
  • List of known Allergies or state no known allergies
  • How it is shipping (billing and shipping to the client or Clinic)
  • Medication, strength, quantity, directions, number of refills
Once the prescription is on file we will begin notifying your patients within 1 hour by phone call, SMS text message (and e-mail if provided) letting them know they have a new prescription on file and obtain payment.
If your clinic is Tax Exempt we would need your current Tax Exempt form. You can email the form to forms@wedgewoodpharmacy.com or fax it to 800.589.4250.
If a preparation is showing as temporarily unavailable, we are in the process of replenishing inventory for that item. Although there is no current inventory, you are still able to place orders by phone for these items and they will ship once they become available. You can always search for alternative sizes that may be available or feel free to contact us to speak with our team of Pharmacy Technicians and Pharmacists to discuss alternative options.
Wedgewood Pharmacy has a registry of 20,000 formulations for more than 250 therapeutic agents. So while our site encompasses most of our preparations, it does not list everything we offer. We always are developing new formulations for hard-to-locate medications. When you can't find a medication you need, feel free to use our Chat feature to speak to a Customer Care Specialists, *click here* to submit a custom request or feel free to contact us at 877-357-6613.
All refills for prescriptions originally prescribed through Vetsource would need to be submitted through Vetsource’s website directly.
You should not use a compounded prescription beyond the labeled “Do Not Use Beyond” use date. Please call us at 877-357-6613  to speak with a pharmacist for any additional questions.
Yes. Wedgewood Pharmacy has a PCAB (Pharmacy Compounding Accreditation Board) and LegitScript accreditations.
Yes! Compounding is an integral part of the practice of pharmacy. Compounding pharmacies, like all pharmacies and pharmacists, are regulated by State Law and State Boards of Pharmacy. State Boards of Pharmacy require that pharmacists have knowledge of and proficiency in compounding to become licensed. Compounding is a fundamental feature of virtually every pharmacy curriculum.
No. Generic drugs are copies of brand-name prescription drugs that are manufactured in large quantities by FDA-registered manufacturers. Compounded medications are prepared in response to a prescription by a licensed prescriber and specifically may not be merely copies of a brand-name medication. Custom-compounded medications are often prescribed in these circumstances:
  • When needed medications are discontinued by or generally unavailable from pharmaceutical companies, often because the medications are no longer profitable to manufacture
  • When the patient is allergic to certain preservatives, dyes or binders in available off-the shelf medications
  • When treatment requires tailored dosage-strengths for patients with unique needs (for example, an infant)
  • When a pharmacist can combine several medications the patient is taking to increase compliance
  • When the patient cannot ingest the medication in its commercially available form and a pharmacist can prepare the medication in cream, liquid or other form that the patient can easily takeWhen medications require flavor additives to make them more palatable for some patients, most often children
 
No. Compounding, like any other form of therapy, is not always the right choice for every patient. However, thousands of patients rely on compounded medications to meet their needs when another treatment option will not. Veterinarians may prescribe compounded medications when: the best therapy for a patient is commercially unavailable, the active ingredient is not available in the desired strength or dosage form, or a commercial product is on extended backorder and using the compounded preparation may mean there is no interruption in proven therapy for a patient.
Wedgewood Pharmacy's comprehensive quality-assurance program consists of systems that have been established in accordance with state board of pharmacy regulations and the standards set forth in the United States Pharmacopoeia Chapters. These systems, including facilities and equipment monitoring, compounding-staff training and testing, compounding-process verification, in-process quality-control checks, and testing of finished preparations, are in place to ensure quality and patient safety. Read our Quality Assurance Checklist.
Yes, that's one of the most important benefits to you of having compounding pharmacies available. See "Is a compounded medication the same as a generic drug?" above for more details.
A 503B Outsourcing Facility is a designation that was created by Congress in the Drug Quality & Security Act to bridge the gap between traditional state-licensed compounding pharmacies and industrial pharmaceutical manufacturers. 503B Outsourcing Facilities must register with and be inspected by FDA and adhere to cGMP (Current Good Manufacturing Practices) standards. 503B Outsourcing Facilities provide access to sterile compounded medications for office use, enabling prescribers to begin treatment as soon as possible. This is especially critical in a few U.S. states that prohibit, or limit office use of compounded medications produced by traditional, state-licensed compounding pharmacies.