405 Heron Drive Suite 200
Swedesboro, NJ 08085
Ph 800.331.8272
www.wedgewoodpharmacy.com

FAQs for Pet and Horse Owners

For Veterinary Practices
Prescribe Now
For Pet & Horse Owners
Manage Your Prescriptions

How do I fill my prescription?

Once your veterinarian has submitted your prescription, you can fill it using our easy, mobile-friendly ordering tool, MyWedgewoodPet. You can also call us at 800.331.8272.

 

How can I pay for my prescription?

We accept Mastercard, Visa, Discover, and American Express. We also accept checks in advance of shipment. We currently do not accept Care Credit.

 

How much will my prescription cost?

The price of the prescription depends on the strength, dosage form, and package size of the prescribed medication. Wedgewood Pharmacy would need to be able to view a copy of the current written prescription from your Veterinarian to provide a price quote. We'd be happy to provide you with a quote, even if you don't fill your prescription with us.

 

How long does it take to process a prescription?

The processing time varies based on your specific medication. You can easily view the expected processing time for your prescription on your MyWedgewoodPet account. Simply select which medication you'd like to fill, and the processing time will be displayed under the medication details.

 

What methods do you use for shipping?

Standard shipping typically takes 3-5 business days in transit via UPS or USPS (U.S.Mail). You may choose to upgrade your shipping method to two-business day or one-business day for an additional charge. Please note UPS cannot deliver to post-office boxes.

Selecting an upgraded shipping method will decrease transit time only. Please consider both processing time and transit time when making your selection for shipping. Processing time for your custom compounded medication can be found in your MyWedgewoodPet account.

 

What days do you ship? How do you handle refrigerated medications?

We ship Monday-Friday. We do not have pickups or deliveries on observed UPS or US Mail holidays. Refrigerated medications are shipped Monday-Wednesday with two-business day shipping, or Monday-Thursday with one-business day shipping.

 

How can I track my order?

If you provide us with an email address, we'll send you a tracking email when your medication is ready to ship! Tracking emails are sent around 11:00pm ET Monday-Friday.

 

How do I cancel or update an order?

Please contact us at 800.331.8272 to speak with a Customer Care Representative M-F 8am-11pm EST and on Sat 9am-5pm EST.

 

What is your return policy?

State regulations prohibit us from accepting returns. Please do not return medication to our pharmacy. If you have medication that is no longer needed, we suggest contacting your veterinarian or local shelter.

 

How do I obtain a copy of an Invoice?

Please contact us at 800.331.8272 to speak with a Customer Care Representative M-F 8am-11pm EST and on Sat 9am-5pm EST.

 

How can I enroll in AutoRefill?

You can enroll a prescription in AutoRefill by logging into your MyWedgewoodPet account. Prescriptions must have at least 1 available refill to be eligible for enrollment. Prescriptions for controlled substances cannot be enrolled in AutoRefill.

 

How do I update or change my AutoRefill processing date?

You can easily change the date of your future AutoRefill shipments on your MyWedgewoodPet account.

 

How can I contact customer service?

Our team of pharmacists and pharmacy technicians are available Monday-Friday from 8:00am-11:00pm EST and on Saturday from 9:00am-5:00pm EST at 800.331.8272.

 

How do I obtain a price quote?

If you have a copy of the written prescription from your Veterinarian, you are welcome to contact us at 800.331.8272 for a quote. Click here to email us a copy of your prescription or fax it to 800.589.4250. If you do not have a current prescription, we cannot provide a price quote, as the custom medication price will vary based on the exact specifications provided by your veterinarian. Your veterinarian can access pricing for our entire formulary on their WedgewoodPharmacy.com account.

 

How do I request additional refills?

You can send a prescription renewal request to your veterinarian’s office by logging onto your MyWedgewoodPet account. Navigate to the "Prescriptions" button at the top of the page and then click or tap "Renew Prescriptions", to locate the prescription you'd like to renew. Once you submit your request, we’ll contact your veterinarian's office via email right away for approval

 

Why does it appear that I have two charges on my card from Wedgewood Pharmacy?

When the order is submitted, a pre-authorization charge will be applied to your credit card for the order total. We do not charge your card until the medication ships from our pharmacy. You may see an overlap of the pre-authorization and firm charge on your credit card. Please rest assured the pre-authorization funds will be released once the final charge goes through.