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Corporate Blog Category

Delivering a Preferred Customer Experience

Last week I attended a great seminar entitled, Delivering a Preferred Customer Experience. I left with 3 key insights that I thought would be worth sharing with business and practice managers: It is critical to understand what drives customer loyalty in your business. In the past we focused on touchpoints, which is how effective we are across interactions like customer service, our web site, or the delivery and packaging of the prescription. According to the Corporate Executive Board, the sponso...

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Marcy Kelly, VP of Sales and Marketing 3/9/2010 3:38:00 PM Comments(1)

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