Experience Our Culture
Our Vision, Mission and Values
Vision
We are passionate about improving the lives of animals and those who love
them.
Mission
In our pursuit of embracing pets as family, we continuously innovate to
deliver high quality, customized medications quickly, easily, and affordably.
Core Values
- Employee well-being and happiness: We are committed to each other and we
own each other’s safety. We want our employees to feel valued and
challenged, to grow personally and professionally, and to achieve work/life
balance.
- Customer focus: We compassionately care about, help and protect our
customers by offering an unparalleled customer experience. We fight for the
rights of animals to have access to medications.
- Integrity: We are honest, ethical, respectful, and accountable to our
customers and each other. We are competitive and set high standards for
ourselves.
- Collaboration across boundaries: We work together with customers,
industry advocates, regulators, and legislators to achieve our goals. We
appreciate each other’s perspectives and ideas.
- Quality: We pursue utmost competence and excellence in all we do. We are responsible and we do everything right the first time.
- Innovation leadership: We pursue novel results and improvements, so we
can provide a wide breadth of solutions for our customers, serving as the
one‐stop shop for customized medicine. We set the industry standard and we
are a leading force of influence.
- Community involvement: We serve and give back to others. We engage in
philanthropy to make a difference in our community.