Customer Care Update
6/23/2010
If you called our customer care center during June and July, you may have had to wait longer to speak with a customer care specialist than you would have liked. Please accept our apology for that.
We have been working with great urgency to handle a dramatic increase in demand for our services due to seasonal patterns, to implement an advanced new ordering system and to respond to extraordinary marketplace events. We’ve added and reassigned staff and simplified our automated telephone prompt system to reduce steps and waiting times.
We pleased to say that our service levels have returned to the exceptional standards you expect and deserve from us. We take patient care as seriously as you do — and we’re eager to prove it to you again. When you call us at 800.331.8272, you’ll find exceptional customer service and superior value you expect from us.
Sincerely,
George J. Malmberg, R.Ph., F.A.C.A., F.A.C.V.P.,
President and Chief Executive Officer
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